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  Process Improvement

Continuous Process Improvement...Dramatic Results

Metastorm knows successful companies compete and succeed through the sophistication of their processes. Your processes are the central nervous system of your organization. Every activity performed, every decision made, flows from and through your processes.

Improving your processes requires a model of your business. This model must represent the composition of the business and reflect the competitive issues of timeliness, cost and quality. Its components must be continually adjusted and the model re-analyzed to examine the effects of change and determine potential success or failure before implementing change.

Whether you're evaluating a service, such as the efficiency of a call center or loan approval process or discovering ways to build a better widget, you need an organized, documented process-driven approach to succeed. You need Metastorm ProVision®.

Who does Process Improvement?

  • Process Analysts
  • Process Engineers
  • Process Owners
  • Business Analysts
  • Process Redesign Teams
  • Quality Improvement Teams

Top 10 reasons to use Metastorm ProVision for Process Improvement:

  1. Metastorm ProVision is user friendly! Your process-modeling tool most likely will be used by the same business people who use MS Office. Metastorm ProVision was designed to be intuitive for MS Office users. The portal, a powerful and easy-to-use graphical user interface for Metastorm ProVision, provides an intuitive way to graphically model, view and improve all aspects of an enterprise. With the Metastorm ProVision portal an organization can focus on each of the fundamental business dimensions—who, what, why, where, when and how—through six integrated command centers.

  2. Metastorm ProVision Workflow Models provide an effective method for visualizing the business processes performed in the organization. Easily understood by everyone, they provide a picture of how work is accomplished and by whom. As a result, you better understand the complexity of the process (complex processes usually have more quality problems than simple ones).

  3. More important than the individual models that are constructed is the interaction of objects across models. A truer picture of the business can be realized by associating these various objects to assess business impact. Metastorm ProVision association matrices can link critical goals to business deliverables and business processes. This serves as a crosschecking mechanism to ensure a complete set of goals, business deliverables and business processes have been identified.

  4. Aligning your strategic thinking with your business operations, process design decisions, and system priorities is simplified with enterprise modeling.

  5. With Metastorm ProVision you see the big picture. You can define and analyze each process start to finish. Metastorm ProVision contains a powerful “interpreter” which translates any model into simple English at the click of a mouse. The process models and interpretations become your operating procedure documentation. Your process models and interpretations can also be used for additional purposes, such as Six Sigma, Enterprise Architecture, requirements analysis, ISO certification, strategic planning and application development.

  6. The Metastorm ProVision simulator provides a state-of-the-art approach for calculating process timing and analyzing a process' activity-based costs. For more sophisticated analysis, the user can enter the frequency of events, the capacity of activities, and the availability of resources. This data allows for the analysis of bottlenecks, resource constraints, excessive queuing in the process, etc. Using simulation results you can identify opportunities to gain process efficiency and effectiveness.

  7. Simulation results are examined to identify opportunities to improve productivity, decrease response time, lower costs, etc. Typically, several opportunities are available to assist the business in meeting its goals. The possible solutions are categorized and shown using the Metastorm ProVision Opportunity Model. For completeness, these opportunities are associated with the objects in the other models that describe the business.

  8. Changing the “As Is” Workflow Model to pursue the opportunities results in a “To Be” Workflow Model is simplified with Metastorm ProVision. With several proposed alternatives likely, there may be many “To Be” models. Hypothetical costs, timing and resource constraints are entered, and each “To Be” model is simulated to find the most cost-effective scenario. This is an inexpensive way to validate proposed changes prior to implementation.

  9. The Metastorm ProVision repository allows you to understand the real world semantics of the objects and models that are maintained by the repository in order to make effective use of the information. This provides the ability to analyze and report on the relationships between components of the enterprise. It is important to note that tools with “generic” modeling capabilities do not fill the need for effective process improvement. Although they offer flexibility in allowing the user to create models at will for any purpose, they are little more than drawing or presentation tools.

  10. The key factor in assuring process consistency is standardization and documentation of the new process. Metastorm ProVision models and interpretations can be published as HTML files that can be viewed interactively when posted to your Inter/Intranet website. This readily available process information can also be used as a training tool for those newly assigned to some portion of the process.


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